At Euctoverse, we value your trust and are committed to providing a transparent and fair refund process. This Return and Refund Policy governs your rights regarding payments made through our website https://euctoverse.com using Razorpay or other authorized payment gateways.

1. Digital Products and Services

Since our offerings are primarily digital in nature (such as online classes, courses, webinars, or subscriptions), we do not offer refunds once the service is purchased or accessed, except in the following cases:

• Accidental duplicate payment

• Technical error resulting in payment without service delivery

• Payment made but service not rendered due to internal issues

All such claims must be raised within 7 days of the transaction date.

2. How to Request a Refund

To request a refund, please contact us with the following details:

• Full Name

• Email ID used for registration/payment

• Transaction ID

• Date and amount of payment

• Reason for refund request

Send your request to [support@euctoverse.com] with the subject line: Refund Request – [Your Transaction ID]

We aim to respond to all refund requests within 5 business days.

3. Refund Approval Process

Refunds will be processed after verifying:

• Payment status with Razorpay

• Service delivery status

• Eligibility as per this policy

Approved refunds will be credited back to your original method of payment within 7–10 business days.

4. No Refunds in the Following Cases

• You change your mind after purchase

• You fail to attend a scheduled session without prior notice

• You violate the terms of use or engage in misuse of services

5. Chargebacks and Disputes

We encourage users to contact us directly for resolution before initiating any chargeback. Unresolved chargebacks may result in account suspension or legal recourse.

6. Contact Us

For any questions regarding this policy, please contact:

Euctoverse
Email: hello@eucto.com
Website: https://euctoverse.com